Get Help

Start with the page that matches what you were doing:

• Onboarding
• Campaigns
• Creatives
• Wallet and billing
• Tracking
• Integrations
• CLI troubleshooting

For common symptoms, use Troubleshooting. For short answers, check the FAQ and Glossary.

Check Hellyeah Status when several pages or services fail at the same time.

Chat with support

Sign in to the Web Dashboard and open the support launcher. It appears on the main Dashboard after onboarding and automatically includes the active organization and page.

The launcher does not appear on sign-in, onboarding, Tracking setup, or Preview pages. Open Overview or Campaigns first. You can also email support@hellyeahai.com.

Prepare a support request

Include:

• what you expected
• what happened instead
• the Dashboard page where it happened
• your organization ID and campaign ID, when relevant
• the date, time, and time zone
• the exact error message
• a screenshot with private information hidden

For example:

I submitted campaign abc123 from the Campaigns page on September 1 at 14:20 UTC+8. The status has stayed at Launching. I expected it to move to review. The Dashboard shows: "[exact message]."

Do not send passwords, authentication cookies, secret keys, or full payment-card numbers.

Product feedback

The optional CLI has a feedback command. Check its supported options with:

hellyeah feedback --help