Wallet
Add funds and understand available balance, reservations, spend, transactions, and refunds.
Hellyeah uses one prepaid Wallet per organization. Campaigns use the same balance whether you work from the Web Dashboard or CLI.
Open Wallet at app.hellyeahai.com/wallet to add money and review transactions in the Dashboard.
Wallet numbers
- Available Balance is money you can reserve for new campaigns.
- Reserved is money committed to campaigns.
- Spent comes from ad-platform reports, not from the amount reserved at launch.
- Pending Refunds are expected credits waiting for spend settlement or processing.
Add funds
- Open Wallet.
- Choose Top Up.
- Enter an amount in USD.
- Continue to Stripe Checkout.
- Enter payment details in Stripe and confirm the payment.
Hellyeah does not ask an agent to enter your card details. Stripe handles payment entry.
Campaign reservations
Launch reserves the campaign's maximum spend before review. Review approval does not charge the Wallet a second time.
Example:
- Wallet balance: $500
- Campaign maximum: $200
- Available after reservation: $300
- Google spend after the campaign: $145
- Unused amount before final settlement: $55
The $55 returns after Hellyeah confirms final spend.
Transactions and refunds
Use Transactions to see Wallet credits and debits. Use Refunds to follow campaign refunds.
A pending refund does not count as available money. The completed credit replaces the pending row after processing.
One campaign can show more than one refund. A budget decrease and a later cancellation cover different parts of the reservation.
Refund timing
- Before Google Ads setup: rejection or cancellation returns the full campaign reservation without a 48-hour settlement wait.
- After the campaign may have served: Hellyeah waits 48 hours, checks final ad-platform spend, and returns the unused amount.
- Natural campaign end: unused reserved money follows the same 48-hour settlement process.
Read Cancellations and Refunds for the full rule.
Withdraw available balance
Wallet refunds and unused campaign funds remain in your Hellyeah Wallet until you use them for another campaign or request a withdrawal. Contact Hellyeah Support or email support@hellyeahai.com with the organization name and withdrawal amount.
Once Hellyeah approves the request, withdrawal typically takes 5–7 business days. Bank or payment-provider processing can take longer.
Wallet problems
Top-up page did not open
Allow pop-ups for app.hellyeahai.com, then choose Top Up again. You can also copy the Stripe Checkout link when the Dashboard offers it.
Payment completed but balance did not change
Refresh the Wallet after Stripe returns you to Hellyeah. Do not repeat the payment while the first Checkout session still reports success.
Launch says the balance is too low
Compare the available balance with the full campaign reservation. Pending refunds cannot fund a new launch.
Refund still shows pending
Check the eligible time and campaign status. Platform-backed refunds can remain pending through the 48-hour settlement window. Follow Wallet troubleshooting if the window has passed.